Privacy Policy & SMS Compliance

1. Privacy Policy

Information We Collect

Move Max LLC ("we," "our," or "us") collects the following types of information:

• Personal Information: Name, email address, phone number, business address
• Business Information: Equipment type, experience level, operating authority, insurance details
• Usage Data: Website interactions, form submissions, communication preferences
• Technical Data: IP address, browser type, device information, cookies

How We Use Your Information

We use your information to:

• Provide dispatch services and support
• Communicate about loads, rates, and service updates
• Process payments and maintain business records
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners for load coordination (with your consent)

Data Security

We implement appropriate security measures to protect your information, including:

• Encrypted data transmission and storage
• Regular security audits and updates
• Limited access to personal information
• Secure backup and recovery procedures

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• File a complaint with supervisory authorities

2. SMS/Text Messaging Compliance

10DLC Registration & Compliance

Move Max LLC is registered with the Campaign Registry for 10DLC (10-Digit Long Code) messaging in compliance with wireless carrier requirements and federal regulations.

Consent to Receive SMS Messages

By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages from Move Max LLC. This consent includes:

• Load notifications and dispatch updates
• Service announcements and important alerts
• Promotional messages about our services
• Account and billing information

Message Frequency

Message frequency varies based on your service level and preferences:

• Active Dispatch: Up to 10 messages per day for load updates
• Service Updates: 2-5 messages per week
• Promotional: 1-2 messages per month
• Emergency Alerts: As needed for urgent situations

Message and Data Rates

Standard message and data rates may apply. We are not responsible for charges from your wireless carrier. Contact your carrier for details about your messaging plan.

Opt-Out Instructions

You can opt-out of SMS messages at any time by:

• Replying STOP to any text message
• Calling us at +1 (512) 222-3769
• Emailing us at info@logisticsmovemax.com
• Using the unsubscribe link in our messages

Customer Support

For SMS-related questions or issues, contact us:

• Phone: +1 (512) 222-3769
• Email: info@logisticsmovemax.com
• Hours: Monday-Friday, 6 AM - 8 PM CST

3. TCPA Compliance

Telephone Consumer Protection Act

Move Max LLC complies with the Telephone Consumer Protection Act (TCPA) and related regulations:

• We obtain express written consent before sending marketing texts
• We maintain opt-out mechanisms for all communications
• We respect Do Not Call registry requirements
• We provide clear identification in all communications

Consent Requirements

Your consent to receive text messages:

• Is not required to purchase our services
• Can be revoked at any time
• Applies only to the phone number provided
• Is documented and maintained in our records

4. CTIA Guidelines Compliance

Industry Best Practices

We follow CTIA (Cellular Telecommunications Industry Association) guidelines:

• Clear and conspicuous consent processes
• Transparent messaging about frequency and content
• Easy opt-out mechanisms
• Appropriate message timing (6 AM - 9 PM local time)
• Content that is relevant and valuable to recipients

Message Content Standards

Our text messages will:

• Clearly identify Move Max LLC as the sender
• Provide relevant dispatch and service information
• Include opt-out instructions when appropriate
• Respect character limits and formatting standards

5. Terms of Service

Acceptance of Terms

By accessing and using Move Max LLC's dispatch services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Service Description

Move Max LLC provides professional dispatch services for truck drivers and owner-operators, including but not limited to:

• Load finding and booking services
• Rate negotiation with shippers and brokers
• Route planning and optimization
• Paperwork management and documentation
• IFTA reporting and tax preparation assistance
• DOT compliance support
• 24/7 customer support and emergency assistance
• Fleet management solutions
• Insurance coordination and claims assistance
• Fuel planning and optimization

Service Agreement and Duration

Our dispatch services are provided under the following terms:

• Contract Period: Services are provided on a month-to-month basis unless otherwise specified
• Termination: Either party may terminate services with 30 days written notice
• Immediate Termination: We reserve the right to terminate services immediately for breach of contract
• Service Continuity: We strive to provide uninterrupted service but cannot guarantee 100% uptime

Client Responsibilities

As a client of Move Max LLC, you agree to:

• Provide accurate and complete information about your equipment, experience, and operating authority
• Maintain valid commercial driver's license, DOT medical certificate, and all required endorsements
• Keep current insurance coverage meeting or exceeding industry standards
• Comply with all federal, state, and local transportation regulations
• Maintain your equipment in safe and legal operating condition
• Respond promptly to dispatch communications and load assignments
• Provide timely updates on load status and any delays or issues
• Submit required documentation within specified timeframes
• Pay all fees and charges according to agreed payment terms
• Notify us immediately of any accidents, violations, or legal issues

Payment Terms and Conditions

Payment for our dispatch services is structured as follows:

• Percentage-Based Pricing: 3-7% of gross revenue depending on experience level
• Flat Rate Pricing: Weekly or monthly flat rates as agreed upon
• Payment Schedule: Fees are deducted from load payments or billed separately
• Late Payments: Late fees of 1.5% per month may apply to overdue accounts
• Collection Costs: Client is responsible for collection costs and legal fees
• Refunds: Services are non-refundable once rendered

Limitation of Liability

Move Max LLC's liability is limited as follows:

• Our total liability shall not exceed the amount of fees paid in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays, cancellations, or rate changes by third parties
• Clients are solely responsible for compliance with all transportation regulations
• We are not liable for equipment breakdowns, accidents, or cargo damage
• Force majeure events excuse performance obligations

Intellectual Property Rights

All intellectual property related to our services remains our property:

• Proprietary software, systems, and methodologies
• Customer lists, broker relationships, and business contacts
• Training materials, procedures, and documentation
• Trademarks, logos, and brand materials
• Confidential business information and trade secrets

Confidentiality and Non-Disclosure

Both parties agree to maintain confidentiality regarding:

• Business operations, strategies, and financial information
• Customer lists, broker relationships, and contact information
• Proprietary systems, software, and methodologies
• Rate information and pricing strategies
• Any information marked as confidential or proprietary

6. Regulatory Compliance

DOT Compliance Requirements

All clients must maintain compliance with Department of Transportation regulations:

• Operating Authority: Valid MC number and DOT registration
• Insurance Requirements: Minimum $1M liability, $100K cargo coverage
• Driver Qualifications: Valid CDL with appropriate endorsements
• Hours of Service: Compliance with HOS regulations and ELD requirements
• Vehicle Inspections: Regular safety inspections and maintenance records
• Drug and Alcohol Testing: Participation in required testing programs
• Safety Ratings: Maintenance of satisfactory safety ratings

FMCSA Regulations

Compliance with Federal Motor Carrier Safety Administration requirements:

• Adherence to safety regulations and standards
• Proper record keeping and documentation
• Timely response to safety audits and inspections
• Maintenance of driver qualification files
• Compliance with hazmat transportation requirements
• Proper vehicle marking and identification

State and Local Compliance

Clients must comply with all applicable state and local regulations:

• State registration and permit requirements
• Fuel tax reporting (IFTA) and payment
• Oversize/overweight permit compliance
• Environmental regulations and emissions standards
• Local traffic and parking ordinances
• Port and terminal access requirements

7. Insurance and Risk Management

Required Insurance Coverage

All clients must maintain adequate insurance coverage:

• Primary Liability: Minimum $1,000,000 per occurrence
• Cargo Insurance: Minimum $100,000 per load
• Physical Damage: Comprehensive and collision coverage
• General Liability: Business liability coverage
• Workers Compensation: If applicable for employees
• Umbrella Coverage: Additional liability protection recommended

Insurance Requirements

Insurance policies must meet the following criteria:

• Issued by carriers with A.M. Best rating of A- or better
• Primary and non-contributory coverage
• 30-day cancellation notice to Move Max LLC
• Coverage for hired and non-owned vehicles
• Waiver of subrogation in favor of Move Max LLC
• Additional insured status for Move Max LLC when required

Claims and Incident Reporting

Procedures for handling insurance claims and incidents:

• Immediate notification of all accidents and incidents
• Prompt reporting to insurance carriers
• Cooperation with claims investigations
• Documentation and evidence preservation
• Legal representation coordination when necessary
• Settlement negotiations and approvals

8. Technology and Systems

Technology Requirements

Clients must have access to and maintain the following technology:

• Communication Devices: Smartphone or tablet with reliable internet
• ELD Systems: FMCSA-compliant electronic logging devices
• GPS Tracking: Real-time location tracking capabilities
• Load Tracking Apps: Access to our proprietary tracking systems
• Document Management: Ability to scan and transmit documents
• Communication Apps: Access to messaging and calling platforms

System Access and Security

Guidelines for accessing and using our technology systems:

• Secure login credentials and password protection
• Regular software updates and security patches
• Prohibition of unauthorized system access
• Data backup and recovery procedures
• Virus protection and malware prevention
• Compliance with cybersecurity best practices

Data Management and Privacy

Policies regarding data collection, storage, and usage:

• Secure transmission and storage of sensitive data
• Limited access to personal and business information
• Regular data backups and disaster recovery
• Compliance with privacy regulations
• Data retention and deletion policies
• Third-party data sharing restrictions

9. Quality Assurance and Performance Standards

Service Level Agreements

Our commitment to service quality and performance:

• Response Time: Initial response within 2 hours during business hours
• Load Booking: Minimum 2-3 load options per week for active drivers
• Rate Optimization: Target rates 10-15% above market average
• Documentation: Same-day processing of paperwork and invoices
• Support Availability: 24/7 emergency support and assistance
• Performance Monitoring: Regular review of service metrics and KPIs

Performance Metrics and Reporting

Key performance indicators we track and report:

• Average revenue per mile and per load
• Deadhead percentage and empty miles
• On-time delivery performance
• Customer satisfaction ratings
• Safety scores and incident rates
• Fuel efficiency and cost optimization
• Monthly and quarterly performance summaries

Continuous Improvement

Our commitment to ongoing service enhancement:

• Regular client feedback collection and analysis
• Technology upgrades and system improvements
• Staff training and professional development
• Industry best practices implementation
• Process optimization and efficiency improvements
• Innovation in service delivery methods

10. Dispute Resolution and Legal Matters

Dispute Resolution Process

Procedures for resolving disputes and conflicts:

• Direct Negotiation: Initial attempt to resolve through direct communication
• Mediation: Use of neutral third-party mediator if needed
• Arbitration: Binding arbitration for unresolved disputes
• Governing Law: Montana state law governs all agreements
• Jurisdiction: Flathead County, Montana courts have jurisdiction
• Attorney Fees: Prevailing party entitled to reasonable attorney fees

Legal Compliance and Representation

Legal matters and compliance requirements:

• Compliance with all applicable federal and state laws
• Cooperation with regulatory investigations
• Legal representation in disputes when necessary
• Contract interpretation and enforcement
• Intellectual property protection
• Employment law compliance

Indemnification

Mutual indemnification provisions:

• Client indemnifies Move Max LLC for transportation-related claims
• Move Max LLC indemnifies client for service-related errors
• Third-party claims and liability allocation
• Defense obligations and cost sharing
• Settlement authority and approval requirements
• Insurance coordination and coverage

11. Contact Information

12. Policy Updates

We may update this Privacy Policy and SMS Compliance document from time to time. When we make changes:

• We will update the "Last Updated" date
• We will notify you of significant changes via email or SMS
• Continued use of our services constitutes acceptance of changes
• You can review the current policy at any time on our website